How Softknack Technologies Pvt Ltd collects, uses, protects, and lets you delete your data — in plain English. This policy covers softknack.com and Softknack Fleet services.
Softknack Technologies Pvt Ltd ("Softknack", "we", "us") is a company registered in Chennai, India. We build enterprise operations software — including Softknack Fleet — used by fleet, chauffeur, and limousine operators to run their operations. This policy explains what personal data we handle, why, and the control you have over it. Where we process data on behalf of a business customer (for example, passenger bookings, vehicle assignments, or driver rosters), that business is the data controller and we act as their processor.
We only collect what a feature actually needs. Concretely:
| Category | Examples | Source |
|---|---|---|
| Account data | Name, work email, organisation, role | You, at sign-up |
| Contact & booking data | Passenger name, phone number, email, pickup/drop coordinates and flight details | Your customers or dispatchers, via bookings |
| Operational data | Driver shift logs, vehicle odometer readings, condition photos, and trip GPS tracking | Driver app & fleet console |
| Usage data | Feature usage, device/browser, IP, timestamps | Automatically, in-product |
We do not sell personal data, and we do not use your fleet or customer contact data to build advertising profiles.
We process personal data on the lawful bases of consent (which you or your customer give), performance of a contract, and our legitimate interest in running the service securely.
Softknack Fleet integrates with mapping providers (for route calculations and geocoding) and cloud storage infrastructure (for encrypted custody photos and inspection reports) strictly to execute operational tasks.
We share personal data only with:
We keep personal data only as long as it is needed for the purpose it was collected, or as required by commercial transportation laws. When an operator closes their account, we delete or anonymise the associated personal data within a reasonable period, save for statutory records we must retain.
Under the India DPDP Act, 2023 (and comparable laws), you can request to access, correct, or delete your personal data, and to withdraw consent. If your data was collected by a fleet operator using Softknack, that operator is the controller — contact them, or contact us and we will route your request.
To delete your personal data held by Softknack, email privacy@softknack.com with the subject line "Data deletion request".
We will verify the request, delete the data we control, and forward it to the relevant fleet operator where they are the controller. We complete verified deletion requests within 30 days and confirm by email.
Softknack is built on an enterprise multi-tenant platform with strict tenant isolation, encrypted transport (TLS 1.3), signed service-to-service calls, and least-privilege role-based access control.
Questions about this policy, or want to exercise a right? Reach our privacy team: