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Dispatch board

Put the right car and chauffeur on every job — in one click.

Timeline lanes for every car, candidates ranked by distance, class and load, and clash rules that refuse the mistakes a tired dispatcher makes at 6 am.

Dispatchers save the most time in week one.

Dispatch boardTue 7 Oct · 06:00–10:00 06:0007:0008:0009:00 Hamza K.B 77821 · Exec sedan Rafiq M.A 12345 · Exec sedan BK-20466 · until 09:10 Tariq A.D 91002 · Luxury SUV BK-20452 12 min gap BK-20481DXB T3 → Downtown Hard clash ✕car busy until 09:10 Assigned ✓clean fit · 4.8 km Ranked candidates 1 · Hamza K.4.8 km · 2 jobs today 2 · Omar F.6.3 km · 3 jobs today 3 · Tariq A.9.3 km · soft clash — · Rafiq M.hard clash · blocked — · Noor S.permit expires today Distance · class · load
Today vs with SK Fleet

From a whiteboard to a board that argues back.

Today

  • Jobs on a whiteboard, in WhatsApp groups and in one dispatcher's head
  • Two cars sent to the same pickup; one car booked for two jobs
  • "Who is free at 06:00?" answered by phoning around
  • Breakdowns handled by shouting; the customer waits

With SK Fleet

  • Every booking, from every source, on one timeline
  • Hard clashes refused; tight turnarounds need an explicit override
  • Free cars and chauffeurs ranked for the job in one click
  • Rescue leg dispatched from the nearest car with the trip intact
Clash rules

Hard clashes are refused. Soft clashes are explained.

A car cannot hold two overlapping duties, full stop. A turnaround tighter than your threshold is allowed only when a dispatcher says so, and the override is logged with their name.

  • Hard clash: overlapping duties for one car are refused
  • Soft clash: turnaround under your threshold needs an override
  • Every override recorded with who and why
08:0008:3009:0009:30 Rafiq M.A 12345 · Exec sedan BK-20466 · DXB T1 → Marina · until 09:10 BK-20481 · refused ✕ Hard clashbusy until 09:10 Tariq A.D 91002 · Luxury SUV BK-20452 · ends 08:42 BK-20481 · 09:00 Soft clash · 18 min turnaround < 20 minOverride needs a dispatcher · logged
Candidate ranking

The right chauffeur, ranked, not guessed.

Every free car and chauffeur is scored for the job: distance to pickup, vehicle class fit, today's load, and document validity. The dispatcher sees why, not just who.

  • Distance, class and load weighted the way you set
  • Expiring papers warn, never silently block an emergency
  • One click assigns and notifies the chauffeur
Candidates · BK-20481 · DXB T3 → Downtown · 06:40 DistanceClassLoadPapers 1 · Hamza K.B 77821 · Exec sedan 4.8 km exact 2 jobs valid 2 · Omar F.E 20388 · Exec sedan 6.3 km exact 3 jobs valid 3 · Tariq A.D 91002 · Luxury SUV 9.3 km upgrade 1 job 21 days — · Noor S.C 40119 · First-class van Permit expired yesterday · warned, not hidden
Rescue leg

A breakdown becomes a second leg, not a lost trip.

When a car stops mid-trip, the dispatcher splits the booking at the car's live position, sends the nearest free car, and the customer's app simply shows a new chauffeur on the way. The invoice stays one invoice.

  • Split at the live position, nearest car ranked first
  • Customer tracking link keeps working
  • One booking, one price, two legs in the record
Pickup · 06:40 A 12345 · breakdown 07:02Leg 1 closed at live position Rescue · Hamza K. · 1.4 kmBK-20481-R · same price · same link Downtown
Phone desk booking

A booking in under a minute, priced as you type.

Pickup and drop-off resolve to zones and fixed fares while the customer is still on the line. Repeat customers are recognised by number, and the quote the caller hears is the price that is held.

  • Zones and fixed airport fares resolved as you type
  • Repeat customers recognised by phone number
  • The quoted price is the held price, VAT included
New booking⌘N · 00:42 Customer +971 50 123 4567 Mr Khan · 14 trips · on account Pickup DXB Terminal 3 Zone · DXB Drop-off Downtown · Blvd Zone · DTWN When Mon 7 Oct · 06:40 Class Exec sedan Fixed · AED 195.00incl. VAT · held Create & dispatch Snapshot stamped at booking · never recomputed
Rules we never break

The invariants your dispatch runs on.

Written into the system, not into a training manual. No competitor publishes theirs; we do, because they are the reason the board can be trusted.

01
Overlapping duties for one car are refused.

Not warned. Refused. A car has one place to be.

02
Tight turnarounds need an explicit override.

Under your threshold, a named dispatcher must say yes, and the record keeps their name.

03
Expiring papers warn, never silently block an emergency.

The board shows the risk in amber and lets a human decide.

04
Stops only move forward.

A trip cannot be un-arrived or un-completed; a correction is a new, visible event.

05
The price shown is the price held.

Live traffic never changes a locked fare; fixed airport fares can't be undercut by a distance band.

06
Every assignment says who and why.

Ranked score, override reason and dispatcher name travel with the booking into the audit trail.

Dispatch questions

Before you book the demo.

Can we still assign manually?
Yes. Ranking is a recommendation. Drag any card to any lane; the board only refuses hard clashes and asks for an override on soft ones.
Does it handle multi-day and hourly hire?
Yes. Hourly and day-rate duties block the lane for their full window, so a car on an eight-hour hire cannot be double-booked at lunch.
What does the chauffeur see when assigned?
A push notification and the trip card in the driver app: pickup, time, class and the leave-by time computed from live traffic.
Book a demo

Let's run your Monday dispatch on SK Fleet.

Thirty minutes on your own routes, rates and bookings. No slides. Send us one week of bookings in any format and we'll have them loaded before the call.

  • Live dispatch on your bookings
  • Your logo in the rider app
  • Cash custody and tax invoicing walkthrough
  • A price confirmed for your volume

Book a 30-min live demo

Pick a time right after this form. Gulf Standard Time.

Your details stay in the UAE

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